Most asked questions

Yes. As an employer, you can take out a net pension scheme with BeFrank for employees who earn more than € 137,800 per year (2025). They have the option to make additional pension contributions from their net salary or take out additional insurance against the risk of their passing away and occupational disability. There are several options. Contact your account manager or pension coach for more information.

Yes, of course! We call this a value transfer. You can request it through your personal pension page. Go to ‘Submit change’ and click ‘Value transfer’. 

Once we have received the statement of value from your old pension administrator, we will send you a quote. You then decide whether you want to use the value transfer option. 

Transferring your pension is not always the wisest thing to do. If you want to know if it's the smart thing for you to do, contact a financial advisor. They will be able to tell you what is the most financially beneficial option in your situation.

No, the pension capital you have accrued will remain yours. We will continue investing that capital until you retire. The amount may therefore be higher or lower on your retirement date than on the date you leave your job. 

When you find a new job, you can transfer the value of your pension to your new employer. When you leave your employer, you will receive a letter from us clearly explaining all your options.

You can do this on your personal pension page in a few simple steps. On your dashboard, you will see a ‘Change personal details’ button under ‘Manage directly’. Always notify us any changes straight away. That way, you know for sure that you are receiving important information.

Since we are an online pension administrator, it is very important to us that we can contact you by email. That’s why you should always inform us of your private email address. If you move abroad or move within another country, please amend your home address.

If there are any details you cannot change yourself, please let your employer know. They can notify us of the change.