Most asked questions

Pensions are quite complex and we can imagine that you have questions. We have listed the most frequently asked questions for you.


Once you have enrolled an employee on the pension scheme, we will send the employee an introductory e-mail. The employee then needs to activate their personal pension page by logging in with DigiD. On their personal pension page, the employee can find the pension regulations, the administration agreement and more information about the pension scheme. The portal also contains the Pension 1-2-3, which explains in simple language what the pension scheme entails.

We will be happy to serve you again at some point in the future. We will contact you or your pension advisor roughly six months before your pension contract ends to discuss the options. If you would like information sooner, that’s no problem. Simply contact your account manager or pension coach.

Six months before you reach your State Pension Age, we will send you a letter. The letter will explain how you can have your accrued pension capital paid out.

When you retire, we will sell your investments. You will then buy your own pension benefits from a Dutch insurance company. Wondering which insurance company is the best fit for you? On your personal pension page, you can compare fictitious quotes in a few simple steps. To do that, go to ‘What will happen when...’ > ‘Retirement’.

Selecting the right pension insurer is not always easy, but it is important. Make sure you get advice from a financial advisor, for example.

BeFrank is a PPI, which stands for ‘Premium Pension Institution'. But what does this term mean exactly? A PPI is a relatively new pension administrator, alongside insurance companies and pension funds. We manage pension schemes and accrue pension assets. However, we do not bear the risk ourselves. A PPI manages collective defined contribution schemes. The pension benefits partly depend on the results of investments.

We want to make pensions more accessible. We do so by explaining pension matters in clear, simple terms. We also work entirely online, as sustainability is a key aspect of our mission.

If you end your relationship with your partner, your pension and your ex-partner's pension may be affected. That’s why it’s important to make proper agreements about how your pension will be distributed. Even if you have only been living together with your ex-partner. 

If you don’t make any agreements about your pension, it will be distributed according to the legal rules. This means that your ex-partner will be entitled to the value of the partner's pension when you pass away. And vice versa: you will be entitled to your ex-partner's partner's pension. 

Upon divorce, your partner will also be entitled to part of your retirement pension and vice versa. This is usually half the amount of the pension, but it depends how long you were married or in a registered partnership. 

Of course, you can also agree to distribute your pensions differently or agree that you do not share your pensions at all. 

When you separate, pension rules can be quite complicated. We will always advise you to get good advice. That way, you will avoid misunderstandings. 

Want to calculate the potential implications in advance? It costs €100 per calculation.

When you pass away, your BeFrank insurance policies will stop. If you still have value in your pension account, your surviving dependants can use that value to purchase a partner's and/or orphan's pension. They can do this with an insurer of their choice. 

There is no longer any risk insurance on the partner’s and orphan’s pension. This does mean that the pension that insurance companies can buy will be lower than it would have been if you were still insured or employed. An insurance policy is therefore taken out based on the current value of your pension capital. We call this the 'recovery clause'.

If you do nothing, we will continue to invest based on the standard choices made by your employer. There is nothing wrong with that. It’s the standard for a reason. But why not choose a profile that really matches your situation, with the associated returns? Take the quick and easy test to check which investment risk suits you best.

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