Most asked questions

Your employees can contact us at any time by sending an e-mail to klantenservice@befrank.nl. We are also available by telephone on 020 562 11 00 on business days between 8am and 6pm and through WhatsApp on 06 83 11 86 59.

You don't need to do this. Our pension scheme has the 'undetermined partner system’. This means that a partner's and orphan's pension is always insured, whether or not you have a partner and/or children. 

At the time of your passing away, we request the details of any surviving dependants through the Personal Records Database (BRP). We use this information to pay out the partner's and/or orphan's pension.

You can notify us of any changes through the employer portal. It could concern new employees or employees who are leaving, for example. Or there could be changes to salaries or part-time percentages. The status report shows the status of your changes. If over 100 employees within your organisation participate in the BeFrank pension scheme and you have to submit a lot of changes, then you can connect your payroll system to our pension declaration system (UPA). This makes it easier for you to notify us of any changes. Changes are processed automatically.

At BeFrank, we invest your pension capital according to the lifecycle method. This means that we factor in a participant’s age by focusing on generating returns when they’re young. For these participants, there will be time to recoup any losses when the economy picks up again.

As your retirement age approaches, we will ensure that your final pension benefits remain as stable as possible. We will then focus less on generating returns. The value of the investments may still rise or fall, but the goal will be to make your final pension benefits as stable as possible.

Want to find out more? Read our investment brochure.

No. Your occupational disability pension, waiver of contributions in the event of occupational disability and Anw survivor benefit shortfall pension components are all on a risk basis. When you leave your job, these insurance policies will expire. The partner's and orphan's pension will also stop. 

Yes. At BeFrank, your customers can take out a net pension scheme with BeFrank for employees who earn more than € 137,800 per year (2024). These employees have the option to pay additional pension contributions from their net salary or take out additional insurance against the risk of their passing away and occupational disability. We offer several options. Please feel free to contact us for more information.

Yes. As an employer, you can take out a net pension scheme with BeFrank for employees who earn more than € 137,800 per year (2024). They have the option to make additional pension contributions from their net salary or take out additional insurance against the risk of their passing away and occupational disability. There are several options. Contact your account manager or pension coach for more information.

Yes, of course! We call this a value transfer. You can request it through your personal pension page. Go to ‘Submit change’ and click ‘Value transfer’. 

Once we have received the statement of value from your old pension administrator, we will send you a quote. You then decide whether you want to use the value transfer option. 

Transferring your pension is not always the wisest thing to do. If you want to know if it's the smart thing for you to do, contact a financial advisor. They will be able to tell you what is the most financially beneficial option in your situation.