Privacy Statement & Cookie Statement

BeFrank will do its best to ensure that your personal data is processed in such a way that your privacy is protected and safeguarded as far as possible. BeFrank only processes personal data for specified, explicit and legitimate purposes. BeFrank will not process personal data in a way incompatible with these purposes.

Your personal data are indispensable for providing good service
Your personal data are important to us. Without your details, such as your name and address, we cannot enter into a contract with you and not help you as a customer. That is why we collect, use and store your personal data. We always treat this information with care.

What are personal data?
Personal data tell you something about you. Consider, for example, your name, date of birth or account number.

Privacy Statement
How we handle your personal data is stated in our Privacy Statement. Here you can read how we protect your data and which rights you have. We comply in the processing of your personal data with legislation and regulations, such as the provisions of the General Data Protection Regulation (GDPR). We have listed the most important points in the Privacy Statement below for you.

View the complete Privacy Statement here.

This is how we take care of your personal data
We only use your data for clear purposes. The main purpose for which we use your data is to carry out your pension. Our customer service also uses your information to help you. In addition, we can use your data to properly assess risks, to prevent fraud and to be able to respond to your personal situation with our communications and services. Sometimes we are also legally obliged to collect certain personal data, for example your Citizen Service Number because you have a pension with us.

We never share your information with others
We never sell your personal data to other parties. We will share your information with others if this is necessary for the execution of your agreement. We also share your information with third parties if we are legally obliged to do so, if you have given your consent or if we have a justified reason for this, such as combating fraud.

You can check, modify and transfer your personal data
When it comes to your personal data, you have a number of rights. You can always view your most important personal data on your personal, secure environment. You can change certain personal details yourself or we can do this for you. At your request we may transfer your data to you or another service provider and in some cases we may delete data for you.

We ensure proper security of your data
Your personal data are well secured and specialised employees constantly monitor the security of our data traffic. We take immediate action if something goes wrong. If necessary, we report this to the supervisory authority and to you.

Cookie Statement
In order to provide you with the best possible service, this website and your online personal environment uses cookies. Below we explain how and why this happens.

What are cookies?
When you visit this website we place cookies on your computer, tablet or phone when your browser settings allow this. Cookies are small, simple text files. At your next visit the cookies are used to recognise you. For example, cookies ensure that you do not receive or need to enter the same information each time you visit our website. Your settings and preferences are remembered and that makes a subsequent visit to the site easier. In addition, with the help of cookies, we can tailor the information and offers on our website and – if you have given permission – websites of third parties, to your preferences.

You can read how we do this in our Cookie Statement.