Help logging in with DigiD

As an employee, you can log into your pension page using your DigiD. Is it not working? Or do you need a little help? Below are the answers to Frequently Asked Questions and some useful videos to help you. 

How do you get a DigiD?

If you don’t have a DigiD account, request one from DigiD first. Before you send your request, you will also need to provide your telephone number. This is because DigiD works with SMS verification. On the number you provide, you will receive a code allowing you to log in. 

Where do you download the DigiD app?

You can download the DigiD app from the official App Store (iOS) or the Google Play Store (Android).

Logging in with the DigiD app

Once your DigiD account been activated, you can start using the DigiD app. This app enables you to log in securely in a few simple steps. This helps protect your personal details better. Another advantage is that you don’t need to remember a password – just a PIN, which you choose. 

How does the DigiD app work?

  1. Open the website where you want to log in.
  2. Select ‘Log in with DigiD app’.
  3. Enter your PIN.
  4. Opening the website on your desktop? Copy the pairing code from the DigiD app and scan the QR code on the website with your smartphone. Then enter your PIN. 

Need more help logging in? Check the DigiD website in English.

Logging in without a smartphone 

Don’t have a smartphone? Add your telephone number to your DigiD account. Then activate ‘log in with SMS verification’. 

You will then receive an SMS code on your mobile phone. You need to use this code to log in. You can choose whether to receive the SMS code as a text message or as a voice message. 

Logging in without a mobile phone

Only have a landline phone? In your DigiD account, you can indicate that want to receive the SMS code as a voice message. You will then receive calls on your landline phone. The SMS code will be spoken out loud for you. 

Frequently Asked Questions

I live abroad. Can I log in with DigiD?

You can also log in using the DigiD app or SMS verification when you are abroad. Make sure you add these methods of logging in to your DigiD account before you travel abroad. If you do not do this, you may need to collect an activation code from a foreign DigiD desk.

Find out more about logging into the DigiD website while abroad

I can’t log in with DigiD. What do I do?

All BeFrank pension scheme participants have a Citizen Service Number. In theory, if you have a Citizen Service Number, you can also request a DigiD. Even if you live abroad.

Find out how to apply for a DigiD if you live abroad

I’ve tried everything, but I can’t request a DigiD. What are my options?

Can’t log in with DigiD? Check whether you can log in with a European login service.

Find out how to log in with a European login service

I can’t request a DigiD or a European login service. What do I do?

Not eligible for a DigiD European login service? And can you prove it? Request a new username and password.

Request a new username and password

More information about logging in with DigiD?

Go to (for the English website)